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Policy and Privacy

Privacy

We use Mijireh and Paypal Secured Payment Gateways to process all payments. We do not have access to credit card information. We do not sell or give out personal information to other companies or marketing organizations.

Order and Payment Methods

We accept Master Card, Visa, American Express and Discover Card. We also accept Paypal. You may order online anytime or by phone at (937) 423-2862. We maintain daytime business hours 8:00 a.m. to 4:00 p.m. Eastern Standard Time.

Shipping

At present we ship anywhere in U.S. via USPS Priority Mail (typically 2-3 business days).

Returns

We take pride in the quality of our Teas, Tea Wares, and Services. If you are unsatisfied with any of our Teas, Tea Wares, or Services please Contact Us within five days after receiving your order and we will arrange an exchange and/or refund. We are dedicated to customer satisfaction and motivated to correct any issues or concerns.

Packaging

We are Environmentally Conscious and are constantly looking for ways to stay and go GREEN. That includes reusing boxes and packing material. So do not be surprised if you look inside our shipping box and see a different company logos and information. When we’re not reusing package materials we buy and use recycled and/or biodegradable materials.

If you have any questions or comments, please Contact Us.